Support

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FAQ's

How do I open an account with Xace?
If you follow this link, you will be directly to our onboarding section. From here you can fill in the relevant details we need to assess your application.
Who can I speak to about my Xace application?
Each application is designated to a Onboarding Manager who will review the application and keep you fully informed of the progress. The Onboarding Manager will contact you if they need further information.
How long does it take to open an account with Xace?
50% of complete applications are opened the very day you apply! Almost all applications are reviewed within 2 business days. Even in cases where the application is complex, your Onboarding Manager will keep you fully informed of the progress.
What payment methods do you offer?
With Xace you can send payments via UK Faster Payments, BACS, CHAPS, SEPA or SWIFT.
What currencies do Xace offer?
Our core currencies we provide are EUR, GBP & USD.
Can I open a personal account with Xace?
Yes, we offer both personal and business accounts.
Can I open a business account with Xace?
Yes, we offer both personal and business accounts.
Can I have multiple accounts / multiple currencies with Xace under the same log in?
Yes, we offer a multi account function. This is particularly useful for businesses with multiple divisions, or for individuals looking to manage their finances.

We also offer multiple currency IBAN’s, meaning you can have 25 different currencies all linked to your account.

Is Xace a bank?
No, Xace is a Financial Institution, this means we cannot offer you loans or credit, but we can offer all the other functionality of a standard bank account.
Is my money safe with Xace?
Absolutely. Xace is not a traditional bank, we do not loan out or invest your funds and we never take risks with your money. Every penny/cent you place into our accounts is safeguarded and held in a segregated account, 100% secured.
Can I access my Xace account from my phone?
Yes, Xace's web application is fully responsive and optimised for mobile devices and has fully functional Android and IOS applications with all the features of our web banking solution.
Can I download my Xace statements?
Yes, Xace statements can downloaded via csv file (excel) and pdf.
Can I pay in UK cheques?
Unfortunately, Xace cannot accept cheques at this time.

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