Support

You have questions & we have the answers. Submit a form request or explore our FAQs. Each of our account types have their own FAQs too.

Contact us

Submit our form and we'll be in touch as soon as possible. For all account applications, please sign up to our whitelist for us to assess your eligibility for an account with Xace.

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FAQ's

Can I pay in UK cheques?

Unfortunately, Xace cannot accept cheques at this time.

Can I download my Xace statements?

Yes, Xace statements can downloaded via csv file (excel) and pdf.

Can I access my Xace account from my phone?

Yes, Xace's web application is fully responsive and optimised for mobile devices.

Is Xace a bank?

No, nor did we set out to be a traditional high street bank! Xace is a Small Payment Institution (and EMD Agent of Modulr FS Ltd).

Can I have multiple accounts / multiple currencies with Xace under the same log in?

Yes, Xace offer a multi-account function. This is particularly useful for businesses with multiple divisions, or for individuals looking to manage their finances. Currently you can open multiple payment accounts in GBP and/or EUR.

Can I open a business account with Xace?

Yes, Xace are happy to accept business applications, with our accounts packed with user-friendly business features. Xace accounts are perfect for corporations, sole traders, freelancers and those self employed.

What currencies do Xace offer?

Xace core account currencies are EUR and GBP - meaning you can make payments in either, or both, of these currencies.

What payment methods do you offer?

With Xace you can send payments via UK Faster Payments, CHAPS or SEPA.

How long does it take to open an account with Xace?

Almost all applications are reviewed within 1 business day for initial acceptability to Xace. After this, a full document request is provided, and the review phase can take around 1 week. Even in cases where the application is complex, your Onboarding Manager will keep you fully informed of the progress.

Who can I speak to about my Xace application?

Each application is designated to a Onboarding Manager who will review the application and keep you fully informed of the progress. The Onboarding Manager will contact you if they need further information.

How do I open an account with Xace?

Visit any of our Apply links and you will be directed to our onboarding section. From here you can fill in the relevant details we need to assess your application.

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