You have questions & we have the answers. Submit a form request or explore our FAQs. Each of our account types have their own FAQs too.

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Submit our form and we'll be in touch as soon as possible. For all account applications, please follow Open Account to assess your eligibility for an account with Xace.

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Can I have multiple users on my business account?

Yes, with Xace you are able to add additional users to your business accounts with specified roles as per your business needs.

Can I open a business account with Xace?

Yes, Xace provides business accounts for various industries, including but not limited to Igaming, Casino, Marketing, and Affiliates. Xace business accounts cater to corporations, sole traders, freelancers, and self-employed individuals.

What payment methods do you offer?

With Xace you can send payments via UK Faster Payments, CHAPS or SEPA.

Where is Xace Located?

Xace has offices located in both the United Kingdom and Malta.

How do I open an account with Xace?

Visit any of our Apply links and you will be directed to our onboarding section. From here you can fill in the relevant details we need to assess your application.

Who can I speak to about my Xace application?

Each application is designated to a Onboarding Manager who will review the application and keep you fully informed of the progress. The Onboarding Manager will contact you if they need further information.

Can I access my Xace account from my phone?

Yes, Xace's web application is fully responsive and optimised for mobile devices.

Can I download my Xace statements?

Yes, Xace statements can downloaded via csv file (excel) and pdf.

Can I pay in UK cheques?

Unfortunately, Xace cannot accept cheques at this time.

Can I have multiple accounts / multiple currencies with Xace under the same log in?

Yes, Xace offer a multi-account function. This is particularly useful for businesses with multiple divisions, or for individuals looking to manage their finances. Currently you can open multiple payment accounts in GBP and/or EUR.

How long does it take to open an account with Xace?

Almost all applications are reviewed within 1 business day for initial acceptability to Xace. After this, a full document request is provided, and the review phase can take around 1 week. Even in cases where the application is complex, your Onboarding Manager will keep you fully informed of the progress.

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