Yes, Xace offers Player Funds Protection. If you would like more information about our Player Funds Protection, please reach out to our Support Team or your designated Account Manager.

Yes, in compliance with FCA regulations, all customer funds held by Xace are kept in segregated and safeguarded accounts with an authorized credit institution. These accounts are separate from Xace's operational funds and the funds of other Xace customers.

You can contact our Onboarding Team for any questions you may have about your Xace application. Once you have completed the onboarding process, you will be assigned a dedicated Account Manager who will be your main point of contact.

Upon submission of your application, Xace will conduct an initial assessment within 24 hours and request any required documents. If you provide all necessary information and documents promptly, a full review is usually completed within a week.

To apply for an account with Xace, you can submit an application online through our website at https://www.xace.io/apply. Our onboarding team will respond with the next steps within 24 hours of receiving your application.

Xace Limited is regulated by the Financial Conduct Authority, FRN 948213, under the Payment Services Regulations 2017 as an Authorised Payment Institution, providing payment accounts. *Xace Limited is an EMD Agent of Modulr FS Limited with FRN 902828 providing payment accounts and virtual debit cards.

Xace offers virtual cards at no additional cost for clients located in the UK. Virtual cards for EU clients will be available in the near future. To learn more about virtual cards, please reach out to our Support team.

Xace does not presently accept payments made via cheques or cash deposits.

Xace's business hours are from Monday to Friday, 08:00 - 18:00 CET.

UK Faster Payments, CHAPS, SEPA and SWIFT

Xace provides standard currency options such as EUR, GBP, CAD, USD. Other major currencies are available and can be issued based on account eligibility.

Yes, with Xace you are able to add additional users to your business accounts with specified roles as per your business needs.

Yes, Xace provides business accounts for various industries, including but not limited to Igaming, Casino, Marketing, and Affiliates. Xace business accounts cater to corporations, sole traders, freelancers, and self-employed individuals.

Xace is not a bank and was not established as a traditional high street bank. Xace operates as a Payment Institution and serves as an EMD Agent of Modulr FS Ltd.

Xace has offices located in both the United Kingdom and Malta.

Xace accept payment processors such as Stripe, Skrill, Neteller, Paysafecard plus many more. If you wish to check your payment processor with us, please contact us.

Yes Xace accept payments sent from Paypal.

Xace accounts facilitate unlimited cross border payments daily. Making payments to remote teams is as easy as making a domestic payment.

Yes, the account comes with a virtual debit card. This will allow you to pay all your business subscriptions like AWS, Google or other platforms.

Yes, all European based companies or individuals are welcome to apply. You can obtain all the account benefits and features.

Yes, Xace Virtual Debit Cards are available for gambling and gaming payment accounts, both GBP and EUR.

Yes, Xace are able to review applications from subsidiary companies (paying agents) if they are located in the EEA.

Yes, one of the key features of a Xace account is we are happy to accept gambling related payments from payment processors, such as the ones processing Visa, Mastercard, Amex and other debit and credit cards.

No problem. Xace have very few country restrictions on where you are located, so long as your company is based in Europe.

Yes, Xace can make payments across Europe, with payments permitted for salaries and other business expenditure. Please check with our customer support for the countries you wish to send to.

Unfortunately, Xace cannot accept cheques at this time.

Yes, Xace statements can downloaded via csv file (excel) and pdf.

Yes, Xace's web application is fully responsive and optimised for mobile devices.

Yes, Xace offer a multi-account function. This is particularly useful for businesses with multiple divisions, or for individuals looking to manage their finances. Currently you can open multiple payment accounts in GBP and/or EUR.

With Xace you can send payments via UK Faster Payments, CHAPS or SEPA.

Almost all applications are reviewed within 1 business day for initial acceptability to Xace. After this, a full document request is provided, and the review phase can take around 1 week. Even in cases where the application is complex, your Onboarding Manager will keep you fully informed of the progress.

Each application is designated to a Onboarding Manager who will review the application and keep you fully informed of the progress. The Onboarding Manager will contact you if they need further information.

Visit any of our Apply links and you will be directed to our onboarding section. From here you can fill in the relevant details we need to assess your application.

Xace can provide payment accounts tailored to your business. During onboarding we will ensure the account works for your business needs.